Bonne nouvelle, notre processus est maintenant entièrement automatisé !
Nous espérons que vous aimez votre achat, mais si pour une raison quelconque vous n'êtes pas complètement satisfait, nous acceptons volontiers les retours. Il vous suffit de nous renvoyer l'article (ou les articles) non portés, avec toutes les étiquettes d'origine intactes, dans les 14 jours suivant la livraison.
Vous pouvez maintenant retourner vos articles sans tracas via notre Portail de Retours en cliquant ici.
Pour commencer votre retour, vous aurez besoin de votre numéro de commande et de votre code postal ou de votre e-mail. Nous sommes heureux d'offrir des retours gratuits via notre portail. Avec notre étiquette de retour prépayée, vous bénéficierez d'un service entièrement suivi de retour à notre entrepôt, sans frais supplémentaires pour vous.
Nous visons à traiter les retours dans les 10 jours ouvrables suivant leur réception dans notre entrepôt.
Returns Process
Once we receive your parcel, it can take up to 10 business days for your return to be processed.
Please allow 2 business days for the funds to appear in your account after you receive your refund confirmation email. All refunds will be processed back to the original payment.
Exchanges
If you would like to exchange an item, please contact us directly.
Purchasing Your Own Shipping Label:
Please contact us first for the return adress.
Include your order number, full name, and the item(s) you are returning on a piece of paper inside your parcel. Without a returns slip, we cannot process your return.
Return Eligibility
If you are not satisfied with your order, you can return the item(s) unworn, with all original labels intact, within 14 days of delivery.
Please note that if an item is damaged, stained, or has any smell, it cannot be returned. We will inspect all returns, and if necessary, we will contact you before making a final decision.
In the interest of hygiene, Hijab Caps and Face Masks are strictly non-returnable.
Thank you for your understanding
Returns Process
Once we receive your parcel, it can take up to 10 business days for your return to be processed.
Please allow 2 business days for the funds to appear in your account after you receive your refund confirmation email. All refunds will be processed back to the original payment.
Exchanges
If you would like to exchange an item, please contact us directly.
Purchasing Your Own Shipping Label:
Please contact us first for the return adress.
Include your order number, full name, and the item(s) you are returning on a piece of paper inside your parcel. Without a returns slip, we cannot process your return.
Return Eligibility
If you are not satisfied with your order, you can return the item(s) unworn, with all original labels intact, within 14 days of delivery.
Please note that if an item is damaged, stained, or has any smell, it cannot be returned. We will inspect all returns, and if necessary, we will contact you before making a final decision.
In the interest of hygiene, Hijab Caps and Face Masks are strictly non-returnable.
Thank you for your understanding
